IntroductionContractPodAi and its associated operations in India (“CPSL”) collect and use information about individuals (‘personal data’) in the course of business. Data protection legislation gives individuals the right to know what information is held about them and it provides a framework to ensure that personal information is handled properly. This policy sets out our expectations regarding the control of personal data handled by ContractPodAi. This includes employee, contractor, applicant, customer, prospective customer, and claimant data. It is important that data is processed in a fair and lawful manner to:
- Protect individuals’ fundamental rights and freedoms, notably privacy rights; and
- Enable organisations to process personal information in the course of their legitimate business.
ScopeThis policy covers ContractPodAi. As there are no adequate data protection laws in India, any Data that is processed there is covered by the relevant data protection legislation from the home jurisdiction of the Data Controller. All employees of ContractPodAi, its agents and contractors who work on behalf of ContractPodAi must adhere to this policy.
For the purpose of clarity, the definitions of some common data protection terms referred to in this policy are set out below:
To access the Software, you will have a username and password. This will be set up by us and sent to you within five working days from the date of your acceptance of this Licence.
Any information that an organisation holds and / or uses on living individuals, including name, address, date of birth, telephone numbers etc.
Personal data, which consists of information such as medical information, criminal records, racial or ethnic origin or political beliefs of the individual.
Any use to which personal data is put, including obtaining, retrieving, holding, storing or disposal. Examples of processing include:
- Administering or setting up client accounts
- Using data for marketing purposes
- Administering and maintaining employee records.
A small file of letters or numbers downloaded onto a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device. In this policy, ‘cookie’ refers to all technologies that perform a similar function.
Strictly necessary cookie
A cookie whose function is explicitly requested by and therefore specifically related to the service requested by the user.
A person who determines the purposes for which, and the manner in which, any Personal Data are, or are to be Processed.
Any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
ContractPodAi requires that all personal data is treated in an appropriate manner. This means that:
The Privacy and Electronic Communication Regulations (2011)
- We are clear and open with individuals about how their information will be used
- We only use information about individuals in line with their reasonable expectations
- The information we hold about an individual is relevant and sufficient, but not excessive
- We take reasonable steps to ensure that the information held is accurate and is kept up to date
- We do not keep personal data for longer than is necessary
- We respect an individual’s right of access to a copy of the information we hold about them, and their right to object or prevent our processing of information in certain circumstances
- We keep all personal data secure
- We do not transfer personal data to a country outside the EEA that does not have adequate data protection laws or processes in place.
It is therefore important that ContractPodAi complies with the eight Data Protection Principles as failure to comply can result in a criminal offence.ContractPodAi requires that all personal data is treated in an appropriate manner.
- Principle 1 – Data shall be processed fairly and lawfully and in particular shall not be processed unless specific conditions are met.
- Principle 2 – Data shall be obtained only for one or more specified and lawful purposes and shall not be further processed in any manner incompatible with that purpose
- Principle 3 – Data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed
- Principle 4 – Data shall be accurate and where relevant kept up to date
- Principle 5 – Data shall not be kept longer than is necessary for that purpose
- Principle 6 – Data shall be processed in accordance with the rights of the data subjects under data protection legislation (e.g. right of access to personal information)
- Principle 7 – Appropriate technical and organizational measures shall be taken against unauthorized or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data
- Principle 8 – Data shall not be transferred to a country or territory outside the EEA unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
A business may act as a Data Processor or a Data Controller. Generally, Data Controllers have a higher degree of responsibility than Data Processors. A Data Controller remains fully responsible for its actions and the security of the Personal Data and is subject to all the requirements of the data protection legislation. A Data Controller is also responsible for Data that is transferred to the Data Processor that processes that Personal Data.
ContractPodAi has established policies (including this policy) and procedures, and allocated responsibilities, to manage the risk that information about individuals is inappropriately collected, used, disclosed, retained or disposed of, and that our statutory and regulatory obligations are complied with, including those under:
The Data Protection Act 1998, and
The Privacy and Electronic Communication Regulations (2011).
These processes and procedures include:
Data retention standards and the use of data retention schedules to record retention periods, to ensure that we do not retain personal data longer than is necessary, that data retention is in line with statutory and regulatory requirements, and that data is destroyed appropriately when no longer required.
Data security standards to protect data from unauthorised access, alteration or destruction. Controls include physical controls, such as building access controls and confidential waste bins; IT controls such as data encryption, back up and system access controls. Employees are subject to vetting to assess fitness and properness, and staff are not permitted to store customer data on laptops or take customer data out of company premises (physically or electronically) without the appropriate controls in place (including prior permission).
Data sharing protocols, to ensure that data is shared (within or outside of CPSL) only where appropriate controls have been established, and the data to be shared is limited to that which is necessary, and is shared via secure methods. This includes written data sharing agreements where routine sharing of data takes place to define the responsibilities and liabilities in respect of the data disclosed or received.
In the event that there is an unfortunate data loss incident, an investigation into this shall be co-ordinated by the Chief Executive, the result of which will be that controls be put in place to mitigate the risk of any similar data loss. Any serious data protection breaches should be logged and procedural changes made when non-compliant trends occur.
Defined processes for dealing with subject access and other third-party requests for their personal information.
Staff training to ensure all staff are aware of their responsibilities in relation to the use of information concerning individuals, together with monitoring processes to ensure that these are being adhered to in practice.
6.1 Roles and responsibilities
Each of ContractPodAi’s Directors bears the ultimate responsibility for management of data protection within the business. Specifically, the Directors should ensure sound governance arrangements are in place to manage, monitor and control data protection issues.
All directors are responsible for ensuring compliance with this Policy within their area of accountability.
All employees have a responsibility to treat all personal data in an appropriate manner, in accordance with this Policy and associated guidelines and processes. Employees are required to complete training and awareness on policies, procedures and internal controls and ensure they understand their responsibilities in relation to the use of personal data.
The Chief Executive is the appointed Data Protection Officer and is responsible for ensuring appropriate controls are in place to minimise the risk of a breach.
CPSL must ensure that when entering into a new business arrangement that the appropriate data protection clauses are included within contract documentation wherever relevant, including consideration of both the purposes for which CPSL may wish to use data, and the controls over the use of data by our third-party partners.
6.2 Review ownership and regularity
This policy will be reviewed at least annually. Any proposed variations or amendments to this Policy must be approved by the Chief Executive.
6.3 Non-adherence with this Policy
Non-adherence with this Policy will be dealt with through the normal company disciplinary procedures.
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Reporting an IncidentTo report any suspected serious misconduct or any breach or suspected breach of law or regulation, please use our Whistleblower Report Form.
We regard a complaint, incident, or failure as an expression of concern or dissatisfaction about our organization, our staff, our partners, our contracted service providers or anyone else acting on our behalf.Escalation Process
We regard a complaint, incident, or failure as an expression of concern or dissatisfaction about our organization, our staff, our partners, our contracted service providers or anyone else acting on our behalf. A complaint, incident, or failure can be received verbally, by phone, by email, in writing, or via a support ticket.
The complaint, incident, or failure will be formally acknowledged within 48 hours and will be logged as a ticket. An acknowledgement will confirm who is dealing with the issue and when to expect a reply. If the issue has not been resolved, a Manager will investigate and take appropriate action within 5 working days.
If the complainant feels that the problem has not been satisfactorily resolved, they can request that the complaint is reviewed at the Executive Management level. At this stage, the complaint will be passed to [email protected].
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